Flidget

Flidget is an innovative churn management tool designed specifically for SaaS founders and small teams. Unlike traditional tools that only inform you of churn after it occurs, Flidget provides proactive insights into user behavior, predicting potential churn before it happens. Each user is assigned a live risk score categorized as Healthy, Risky, or Drifting, accompanied by clear explanations, such as “last active 9 days ago, never completed onboarding.” This empowers teams to take timely actions, reaching out to users who may be on the verge of leaving. Additionally, when a user decides to cancel, Flidget facilitates a seamless chat directly on the cancel page, allowing users to express their reasons in their own words. This invaluable feedback is captured and tagged in your dashboard, streamlining your retention strategies. With a straightforward setup process requiring just one npm install, Flidget integrates effortlessly with various billing solutions like Stripe and Paddle. The platform is built for teams that want to combat silent churn effectively and maintain their monthly recurring revenue (MRR).

Drift Scoring

Drift scoring assigns each user a risk label of Healthy, Risky, or Drifting, providing a clear and plain English rationale. This allows your team to prioritize outreach, targeting users who are likely to churn before they make a final decision.

Exit Feedback Chat

When a user clicks to cancel, a chat window opens immediately on the cancel page, allowing users to provide feedback through text or voice. This direct communication eliminates the need for dropdown menus and captures authentic reasons for churn.

Centralized Dashboard

Flidget consolidates both drift scores and exit feedback into a single dashboard, making it easy to filter and analyze data. This eliminates the need for spreadsheets or multiple tools, streamlining the retention process.

Quick Setup

Getting started with Flidget is remarkably simple; it only takes 10 minutes to set up. With a single npm install and a quick configuration, you can begin monitoring user behavior and capturing exit feedback in your application.

Proactive User Retention

SaaS teams can use Flidget to identify users who are drifting or at risk of canceling, allowing them to proactively reach out with personalized messages or offers to retain these users before they decide to leave.

Real-Time Feedback Collection

When users cancel their subscriptions, Flidget facilitates real-time feedback collection directly on the cancel page. This means the team can gain immediate insights into user concerns or reasons for leaving, enabling timely action.

Data-Driven Decision Making

The centralized dashboard allows teams to analyze churn reasons and user scores, equipping them with data to make informed decisions about product improvements and customer engagement strategies.

Win-Back Campaigns

With the exit reasons captured, teams can create targeted win-back campaigns. By understanding why users left, they can tailor their messaging and offers to address specific concerns and encourage former users to return.

How does Flidget predict churn?

Flidget uses a drift scoring system that categorizes users into Healthy, Risky, or Drifting based on their activity levels and engagement with key features. This helps teams identify users who may be at risk of leaving before they actually do.

What happens when a user decides to cancel?

When a user clicks to cancel, a chat box opens on the cancel page where they can provide feedback in their own words, either via text or voice. This feedback is captured and tagged in the dashboard for analysis.

Is Flidget easy to integrate with existing tools?

Yes, Flidget is designed for quick integration. With just one npm install and a few configurations, it can work seamlessly with popular billing systems like Stripe, Paddle, and Lemon Squeezy.

What type of businesses can benefit from Flidget?

Flidget is primarily built for SaaS founders and small teams that are looking to mitigate churn and improve customer retention. It is particularly useful for businesses that want to gain actionable insights into user behavior and feedback.