ShadowLock

ShadowLock is a comprehensive shadow AI detection and governance platform designed specifically for Managed Service Providers (MSPs) and internal IT teams. It provides real-time visibility and control over how employees use AI tools across an organization, addressing the critical blind spots that traditional managed-device controls miss. The platform covers browser extensions, desktop AI applications, local Large Language Models (LLMs) like Ollama, and personal accounts used on company devices. ShadowLock operates through a three-layer architecture: a Windows endpoint agent that deploys silently via existing Remote Monitoring and Management (RMM) tools, a browser extension that intercepts and classifies risky data pastes to AI websites, and a multi-tenant dashboard that allows MSPs to audit or block each control with audit-ready reports. The platform is built to govern AI usage across every client from a single pane of glass, and it is private by design with no keystroke logging and zero transmission of content data. ShadowLock addresses the growing risk of employees submitting customer records, credentials, and confidential documents into unapproved AI tools, which creates legal, compliance, and liability exposure for organizations.

Multi-Layer AI Detection and Governance

ShadowLock provides comprehensive coverage across the full AI surface area, including browser-based tools, desktop applications, and cloud services. The platform detects and governs over 100 AI tools, services, and desktop apps, covering public AI chatbots like ChatGPT and Claude, AI browser extensions, embedded SaaS AI features, desktop AI apps like Ollama and LM Studio, AI coding assistants, and meeting transcription tools. This multi-layer approach ensures no shadow AI activity goes unnoticed.

Silent Endpoint Agent Deployment

The Windows endpoint agent deploys silently to endpoints through existing RMM tools, requiring zero user interaction. Once installed, the agent monitors all AI activity on the device, scans for browser extensions, detects locally installed AI applications, and locks down the AI features built into Chrome, Edge, Brave, and Firefox browsers. This frictionless deployment model eliminates the need for dedicated security engineering resources.

Intelligent Browser Enforcement Layer

The browser extension self-configures automatically once the endpoint agent is installed. It actively intercepts pastes, file uploads, and sensitive data typed directly into AI prompts, classifying each action based on organizational policies. The extension enforces data-sharing opt-out settings on each AI tool and displays clear, user-facing messages when a policy is violated or an action is blocked, providing immediate feedback and education.

Multi-Tenant MSP Dashboard

The centralized dashboard provides MSPs with a single pane of glass to manage AI governance across all client organizations. IT teams can audit every detected AI activity, block specific tools or categories, and generate audit-ready compliance reports. The dashboard includes real-time visibility into which AI tools are in use, what types of data are being submitted, and which users are involved, enabling rapid incident response and defensible reporting.

HIPAA Compliance and ePHI Protection

Healthcare organizations and their MSPs use ShadowLock to prevent patient data from being pasted into public AI tools without a Business Associate Agreement (BAA) in place. The platform detects and blocks attempts to submit Protected Health Information (ePHI) to unapproved AI chatbots, browser extensions, and desktop applications, protecting organizations from HIPAA violations and potential fines. This proactive governance eliminates the risk of data exposure before any breach occurs.

GDPR and CCPA Privacy Compliance

Organizations subject to GDPR, CCPA, and other privacy frameworks use ShadowLock to ensure customer Personally Identifiable Information (PII) is not processed through unapproved AI vendors. The platform prevents data from being submitted to AI tools that lack a Data Processing Agreement (DPA) or a lawful basis for processing, and it blocks transfers that do not comply with international data transfer mechanisms. This protects organizations from regulatory penalties and reputational damage.

Trade Secret and Intellectual Property Protection

Companies with valuable intellectual property use ShadowLock to prevent source code, contracts, product plans, and other confidential information from being submitted to public AI tools. The platform detects and blocks attempts to paste proprietary code into AI coding assistants like GitHub Copilot and Cursor, and it prevents employees from uploading sensitive documents to public AI chatbots. This governance helps maintain trade secret protections and reduces the risk of IP theft.

MSP Liability Management

Managed Service Providers use ShadowLock to protect themselves from liability when client organizations experience AI-related incidents. By deploying the platform across all client endpoints, MSPs can demonstrate due diligence and proactive governance, closing the gap between "not our job" and "you should have known." The platform provides audit-ready reports that document all AI governance actions, creating a defensible record for incident response and legal proceedings.

How does ShadowLock protect privacy while monitoring AI usage?

ShadowLock is private by design and does not perform keystroke logging or transmit any content data to external servers. The platform only detects and classifies the type of data being submitted to AI tools based on policy rules, without capturing or storing the actual content. This approach provides comprehensive visibility and control while respecting employee privacy and maintaining compliance with data protection regulations.

Can ShadowLock be deployed without disrupting employee workflows?

Yes, ShadowLock is designed for frictionless deployment and minimal user disruption. The Windows agent deploys silently via existing RMM tools, and the browser extension self-configures automatically. When an action is blocked, users receive clear, educational messages explaining the policy violation rather than experiencing a confusing error. This approach balances security with user experience and helps build a culture of responsible AI use.

Does ShadowLock work with all major browsers and AI tools?

ShadowLock covers the most common browsers including Chrome, Edge, Brave, and Firefox, and it detects and governs over 100 AI tools, services, and desktop applications. This includes public AI chatbots like ChatGPT, Claude, and Gemini, AI browser extensions, desktop AI apps like Ollama and LM Studio, AI coding assistants, and meeting transcription tools. The platform continuously updates its detection capabilities to cover new and emerging AI tools.

What happens if an employee uses a personal AI account on a company device?

ShadowLock detects AI tool usage regardless of whether the employee is logged into a personal or enterprise account. The platform applies the same governance policies to all AI interactions, blocking or flagging risky data submissions based on organizational rules. This ensures that sensitive data does not leave the endpoint through personal accounts, which typically operate under consumer terms with no DPA, BAA, or incident notice obligations.