iGPT

About iGPT

iGPT is an enterprise-grade email intelligence API designed to transform unstructured email and communication data into actionable, context-aware insights for AI agents and automated workflows. It addresses the critical challenge of extracting reliable information from the complex, messy environment of email threads and attachments, where traditional AI often fails. The product serves developers, product teams, and enterprises building agentic systems, sales intelligence platforms, customer success tools, and compliance solutions. Its core value proposition is delivering a single, unified API endpoint that handles the entire complexity of email context engineering—from real-time ingestion and hybrid retrieval to thread reconstruction and cited answer generation. This eliminates the need for teams to build and maintain fragile pipelines involving parsing, chunking, vector databases, and complex prompt chains, allowing them to ship intelligent features faster with enterprise-grade security and auditability.

Features of iGPT

Unified Intelligence Endpoint

iGPT consolidates the entire process of retrieving and understanding email data into one simple API call. Instead of managing separate systems for ingestion, indexing, retrieval, and context shaping, developers send a single natural language request. The API internally handles semantic and keyword search, scoring, reranking, and optimizes the context window for the LLM, returning a structured, cited response ready for immediate use in reasoning or automation workflows.

Real-Time Ingestion & Attachment Processing

The platform continuously and instantly indexes new email messages and their attachments as they arrive. It goes beyond simple text extraction, deeply processing documents, PDFs, and spreadsheets to understand their data, structure, and content. This ensures that the intelligence layer always has access to the most current information, enabling agents to act on real-time data without manual updates or synchronization delays.

Context Engineering Framework (CEF)

iGPT automates the complex task of context engineering, which is crucial for accurate LLM responses. It automatically reconstructs full email threads across time and participants, shapes the optimal context window from the retrieved data, and provides citations linking every part of the answer back to the source emails and attachments. This removes the need for constant prompt tuning and engineering, guaranteeing high-quality, traceable outputs.

Enterprise-Grade Security & Compliance

Built for the enterprise, iGPT enforces zero data training, ensuring customer data is never used to improve models. It offers OAuth-only processing with strict Role-Based Access Control (RBAC), zero data retention where inferences are processed only in memory, and provides full audit trails for complete transparency. Flexible deployment options, including cloud, hybrid, and fully private setups, ensure data never leaves an organization's desired control environment.

Use Cases of iGPT

Decision and Deal Intelligence

Sales and revenue teams can use iGPT to automatically extract critical insights from ongoing email conversations. The API can identify key decisions, pinpoint potential risks, and highlight stalled progress within deal communications. This powers automated pipeline monitoring, enriches CRM data, and fuels specialized deal analysis agents that provide real-time forecasts and recommendations to sales leadership.

Task and Follow-Up Automation

iGPT can parse emails to identify action items, commitments, and deadlines mentioned in communications. This enables the automation of task creation in project management tools, triggers follow-up reminders for customer success teams, and ensures nothing falls through the cracks in fast-paced environments like recruiting or executive assistance, directly from the primary communication channel.

Customer Success Platform Enhancement

Integrating iGPT into customer success platforms allows for automatic analysis of support tickets and client communications. It can summarize long email threads for new agents, detect sentiment shifts indicating churn risk, and pull out specific feature requests or technical issues, enabling proactive and personalized customer engagement without manual review of every message.

Audit and Compliance Cross-Checking

For legal, finance, and compliance departments, iGPT serves as a powerful tool for auditing communications. It can cross-reference information across thousands of emails and attached documents to verify policy adherence, track commitment trails, and ensure regulatory requirements are met, significantly reducing the manual labor involved in compliance reviews and e-discovery processes.

Frequently Asked Questions

How does iGPT handle data privacy and security?

iGPT is built on a foundation of enterprise-grade security principles. It employs a zero data training policy, meaning your data is never used to train or improve any AI models. All inferences are processed in memory with zero data retention, and access is strictly controlled via OAuth and Role-Based Access Control (RBAC). Full audit trails provide transparency for every request, and flexible deployment options allow data to remain within your company's cloud or on-premise infrastructure.

What is the Context Engineering Framework (CEF)?

The Context Engineering Framework (CEF) is iGPT's proprietary pipeline that automates the complex steps required to turn raw email data into optimal context for an LLM. It encompasses hybrid retrieval (semantic + keyword), automatic thread reconstruction, intelligent context window shaping, and the generation of answers with source citations. CEF tiers allow you to balance speed, cost, and depth of analysis for different use cases within your application.

Can iGPT process attachments, and what formats are supported?

Yes, iGPT deeply indexes and processes attachments as a core feature. It automatically extracts text, data, and structural information from a wide range of document types, including PDFs, spreadsheets (like Excel and Google Sheets), Word documents, and presentation files. This content is then made searchable and usable within the same unified API call as the email body text.

How quickly can I integrate and start using the iGPT API?

Integration is designed to be immediate. iGPT provides a comprehensive SDK, a live playground to test requests and responses without writing code, and clear documentation. You can connect email data sources, send test queries, and see structured results in minutes. The unified endpoint means you replace complex multi-step retrieval logic with a single API call, dramatically accelerating development time.