AskLettie

About AskLettie

AskLettie is an AI-powered property management assistant designed to automate and streamline tenant maintenance requests 24/7 through WhatsApp. It serves as a dedicated point of contact for tenants, intelligently triaging their issues, providing instant guidance, and creating a comprehensive, un-editable log for landlords and letting agents. The primary goal is to eliminate the chaos of constant phone calls, missed messages, and manual paperwork, replacing it with a system of calm, efficient control. It is specifically built for self-managing landlords and property agencies across the UK who need to save time, improve tenant satisfaction, and ensure robust compliance with evolving regulations like the Renters' Right Act and Awaab's Law. Its core value proposition lies in its seamless integration into the familiar WhatsApp platform, its expert-grade AI trained on real property issues, and its automatic generation of an audit-ready compliance trail for every interaction, fundamentally changing how property maintenance is managed.

Features of AskLettie

24/7 AI Triage via WhatsApp

Lettie operates entirely on WhatsApp, a platform tenants already use daily, requiring no app downloads. It is available 24/7 to instantly receive, categorize, and respond to maintenance requests. The AI can ask clarifying questions, assess urgency from tenant descriptions and photos, and provide immediate self-help guidance for simple issues, ensuring no request goes unheard and response times are dramatically reduced.

Visual AI Analysis for Fault Identification

This feature allows tenants to send photos of maintenance issues directly through WhatsApp. Lettie's AI analyzes these images in real-time to instantly identify faults, assess their severity, and determine the required action. This cuts out the guesswork and back-and-forth communication often needed to understand a problem, enabling faster and more accurate triage and resolution.

Automatic Compliance Audit Trail

Every single interaction between a tenant and Lettie is automatically time-stamped and logged in an un-editable record within the web dashboard. This creates a perfect, continuous audit trail of all messages, AI replies, and actions taken, providing centralised evidence for compliance with legal standards and ready for instant export as a legal report.

Centralised Evidence Locker & Reporting

The web dashboard acts as a secure hub for all property-related documentation. Landlords can attach repair invoices, gas safety certificates, and add private notes. Combined with the automatic audit trail, this allows for the one-click generation of clean, professional maintenance reports for any tenant or property, making audits and legal compliance straightforward and stress-free.

Use Cases of AskLettie

For Self-Managing Landlords Needing Compliance

Landlords worried about meeting the strict evidence requirements of the Renters' Right Act and Awaab's Law use Lettie to automate evidence collection. It provides an automatic, time-stamped log of every tenant report and action taken, proving timely responses and creating a watertight compliance record without any manual effort.

For Property Agencies Managing Multiple Portfolios

Letting agencies handling numerous properties use Lettie to scale their operations efficiently. It acts as a first-line support system, triaging hundreds of tenant requests simultaneously via WhatsApp, filtering out simple queries, and escalating only the complex issues to human staff, saving countless hours and operational costs.

For Improving Tenant Satisfaction and Retention

Landlords use Lettie to address the top tenant frustration: slow response times. By providing instant acknowledgment and guidance 24/7, Lettie significantly improves the tenant experience. Happy tenants who feel heard are more likely to report issues early and renew their leases, reducing vacancy rates.

For Streamlining Emergency and Out-of-Hours Issues

Lettie manages the stress of after-hours maintenance calls. It can instantly receive and triage emergency reports (like a major leak), immediately notifying the landlord via the dashboard while providing the tenant with clear, calm next-step instructions, ensuring a fast, organised response at any time of day or night.

Frequently Asked Questions

How does Lettie handle emergency maintenance requests?

Lettie's AI is trained to identify keywords and contextual clues indicating high urgency, such as "flood," "no heat," or "electrical spark." Upon detecting a potential emergency, it immediately alerts the landlord or designated contact via the web dashboard while simultaneously guiding the tenant on critical immediate actions, like locating the stopcock or isolating the power, ensuring a rapid and safe response.

Do my tenants need to download a new app?

No, tenants do not need to download any new software. Lettie operates entirely within WhatsApp, which over 95% of UK adults already have installed and use regularly. They simply message a dedicated Lettie phone number to start a conversation, ensuring maximum accessibility and adoption with zero friction.

Is the conversation log truly secure and un-editable?

Yes. All communications between tenants and Lettie are automatically recorded in a time-stamped log within your secure web dashboard. This log is designed as an immutable audit trail, meaning it cannot be altered or deleted by any user, providing a reliable and court-admissible record of all maintenance-related interactions for compliance purposes.

Can Lettie help tenants fix simple problems themselves?

Absolutely. A key feature of Lettie is its ability to access a vast library of appliance and boiler manuals on-demand. By asking for the make and model, Lettie can provide tenants with specific, step-by-step troubleshooting guides for common issues, empowering them to self-resolve simple problems like resetting a boiler or unjamming a washing machine, saving time for everyone involved.

Pricing of AskLettie

AskLettie offers simple, tiered pricing based on the size of your property portfolio. All plans include core features like 24/7 AI triage via WhatsApp, full web dashboard access, and complete issue logging.

Starter Plan: Priced at £10 per month (or £5 per month with an annual subscription). This plan supports management for up to 2 properties, with a limit of up to 3 tenants per property. It is ideal for landlords with a small portfolio.

Professional Plan: Priced at £20 per month (or £10 per month with an annual subscription). This plan is designed for landlords or small agencies with larger portfolios, offering higher property and tenant limits. All new customers can get 50% off their first three months using the coupon code FIRST3.