Open
About Open
Open is an innovative AI-powered customer support platform designed to handle support inquiries efficiently. It targets businesses looking to enhance their customer service operations by automating responses via phone, web, and email. With its empathetic AI agent, Open significantly reduces support costs while improving service quality.
Open offers competitive pricing with a subscription model designed for businesses of all sizes. Users can choose from various tiers, each offering scalable solutions for customer support needs. Upgrading unlocks advanced features, enabling companies to save thousands while enhancing their customer interactions.
Open's user interface is intuitively designed to facilitate seamless interactions. Its layout simplifies navigation, providing easy access to vital features. With a focus on user experience, Open ensures that businesses can manage customer inquiries efficiently while benefiting from user-friendly functionalities.
How Open works
Users can onboard with Open by signing up and integrating the platform with their communication channels such as phone, email, and web. The intuitive dashboard allows businesses to manage customer inquiries efficiently. Open's AI handles complex ticket resolutions and escalates challenging issues to human agents when necessary.
Key Features for Open
AI-Powered Support Agent
Open's AI-powered support agent uniquely addresses customer inquiries, handling 60-80% of complex issues effectively. This innovative feature allows businesses to reduce manpower costs while delivering prompt and empathetic responses, ensuring customers receive the help they need swiftly and reliably.
Omnichannel Communication
Open excels in omnichannel communication, allowing businesses to engage with customers seamlessly across phone, email, and web platforms. This feature enhances customer interaction experiences, ensuring support is available wherever clients need it, thereby improving overall satisfaction and workflow efficiency.
Human Handoff
Open's human handoff feature ensures that complex issues are escalated to human agents when necessary. This balances automation with personal service, guaranteeing that customers receive the most effective support while maximizing the capabilities of the AI system integrated within Open.
