Kastro
About Kastro
Kastro is an AI-first customer support platform designed for startups and indie hackers. It combines AI and human agents for efficient customer service. The innovative AI chatbot assists in handling repetitive inquiries, allowing teams to focus on complex issues, ensuring faster and more effective customer support interactions.
Kastro's pricing plans are competitive and offer various tiers to fit your needs. Starting from a free trial, users can upgrade for advanced features, such as enhanced chatbot capabilities and detailed reporting. Discounts may apply for longer subscriptions, ensuring cost-effective solutions for growing businesses.
Kastro's user interface is designed for an intuitive experience, with a clean layout that facilitates easy navigation of support tools. Unique features like AI-powered typing suggestions and chat history integration enhance user interaction, making it simple to manage customer conversations efficiently.
How Kastro works
Users start by signing up for Kastro, where they can easily onboard their existing knowledge base and set up their AI chatbot. The platform features an intuitive dashboard for tracking conversations, managing support tickets, and training the chatbot. As teams interact with customers, Kastro learns from previous interactions, optimizing responses and allowing agents to focus on more complex inquiries.
Key Features for Kastro
AI ChatBot
Kastro's AI ChatBot intelligently manages repetitive inquiries, allowing support teams to focus on critical conversations. By utilizing the knowledge base, Kastro provides reliable responses, improving customer experience. This feature reduces support volume and enhances efficiency, ultimately leading to faster resolutions.
Help Center Integration
Kastro seamlessly integrates a professional help center, enabling customers to find answers easily. This feature enhances user support, offering instant access to relevant articles during live chats. Kastro’s knowledge base is designed to assist customers in real-time, ensuring they receive accurate solutions efficiently.
Typing Suggestions
Kastro features intelligent typing suggestions that assist customers while they type. This proactive support reduces the number of inquiries by offering relevant help center articles before users even send their questions. By integrating this feature, Kastro enhances user experience and promotes self-service.
