Desku
About Desku
Desku is an innovative AI-powered customer support platform tailored for E-commerce and SaaS businesses. It automates support interactions, enhancing user experiences and boosting efficiency. By streamlining customer inquiries and providing a robust knowledge base, Desku helps companies deliver exceptional customer service while increasing conversion rates.
Desku offers flexible pricing plans starting with a Free Forever option, allowing users to explore features without a credit card. The paid plan at $19/month unlocks advanced capabilities, ensuring affordable access for businesses of all sizes. Upgrading enhances support efficiency and provides additional tools, driving growth effectively.
Desku's user interface is designed for optimal ease of use, featuring a straightforward layout that facilitates seamless navigation. Users can quickly access essential tools like live chat, ticket management, and knowledge base articles, creating an engaging experience and promoting efficient customer interactions throughout the platform.
How Desku works
Users begin by signing up on Desku, where they can onboard their team and integrate existing customer data. The intuitive dashboard allows easy navigation to features like real-time messaging, ticket management, and the AI chatbot builder. With automated responses and analytical insights, Desku enhances support efficiency and user satisfaction.
Key Features for Desku
AI Co-Pilot for Teams
Desku's AI Co-Pilot for Teams acts as a virtual assistant, enabling agents to respond swiftly to customer inquiries. By leveraging the knowledge base and past interactions, this feature streamlines workflow, improves response times, and enhances the overall customer service experience offered by Desku.
No Code Chatbot Builder
The No Code Chatbot Builder on Desku empowers users to create custom chatbots effortlessly. This feature allows businesses to automate customer interactions with a user-friendly drag-and-drop interface, improving service availability and enhancing customer engagement without requiring programming skills.
Knowledge Base
Desku's Knowledge Base feature allows businesses to create a self-service portal for customers. By equipping users with relevant information, it reduces ticket volume by enabling efficient self-service solutions, ensuring customers receive quick answers and support, thereby improving overall satisfaction.
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